Meet Our Admin Team
We are here to help folks access and provide the best care possible!
Hannah Johnston - Office Manager & Phlebotomist
Hannah (she/her) is our office manager and resident phlebotomist. You can often find her at the front desk, performing blood draws or doing odd jobs around the clinic. Hannah is grateful to be able to provide a safe and calm space for folks to have labs drawn, especially those that have had challenging phlebotomy experiences in the past.
When she is not at work she is often out wandering the woods, listening to music, doing yoga or snuggling her two kitties Soup and Mochi.
Lizz Pondolfino - Revenue & Billing Manager
Lizz (she/her) is ila's Billing & Revenue Manager and a founding team member whose impact extends far beyond finance. Drawing on her extensive background in healthcare administration, she has built and shaped ila's administrative team from the ground up, promoting a culture defined by excellence and compassionate care. Lizz serves as a trusted resource for staff, providers, and patients alike across all areas of billing and finance. Currently completing her Master's in Social Work, she plans to grow her role at ila as a practicing Social Worker and Therapist — a natural extension of the care and dedication she brings to everything she does.
When she's not at work, you can find her studying, spending time with her 4-year-old daughter, or out in the garden with her runner ducks.
Jess Cushman - Office Administrator
Jess (any pronouns) is our office administrator. At work, you can often find Jess behind the front desk, submitting prior authorizations, and doing basic upkeep of the clinic.
“Hi everyone! I am honored to help be apart of your care. I value making healthcare as warm, patient-centered, and accessible as possible for all.
When I’m not at work, you can find me petting my cat Momo, creating something, dancing or studying for graduate school.”